Avelamer Returns & Refunds

We want you to feel at home in every piece you wear from Avelamer. If something isn’t right, we’ll work with you to make it right.

Returns

You have 30 days from delivery to request a return. Items must be unworn, unwashed, and in original condition, with tags attached and packaging included. A receipt or order number is required.

To begin a return, email us at hi@avelamer.com with your order details. Once your return is approved, we’ll provide you with the return instructions and address. Please note that items sent back without prior approval cannot be accepted.

Exchanges

The quickest way to get the size or style you’d prefer is to return your item and place a new order once the return has been approved. This ensures you get what you want without delay.

Damages & Quality

Every piece is carefully made and inspected, but if your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at hi@avelamer.com with photos. We’ll arrange a replacement or refund right away.

What Can’t Be Returned

To reduce waste and stay true to our values, some items are final sale:

• Gift cards
• Sale or clearance items marked Final Sale
• Personalized or custom embroidery (except in cases of damage or error)

We also can’t accept returns on items not in their original condition.

Refunds

Once we receive and inspect your return, we’ll notify you of approval. Approved refunds are processed back to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the credit.

If it’s been more than 15 business days since your refund approval and you haven’t seen it, reach out to us at hi@avelamer.com.

International Orders

International customers are welcome to return eligible items, though return shipping costs are the responsibility of the customer. Duties and taxes are non-refundable.

European Union 14-Day Cooling-Off Period

If your order ships to the EU, you have the right to cancel or return within 14 days, for any reason. Items must be unworn, unused, and in original packaging.